Return & Refund Policy

At skylinetrend.com, we value your satisfaction and strive to make your shopping experience smooth and worry-free. If you are not fully satisfied with your purchase, we are here to help.

1. Returns

• Products are eligible for return within 7 days of delivery.

• To be eligible, the product must be unused, unworn, unwashed, and in its original packaging with tags intact.

• Items such as innerwear, cosmetics, accessories, or sale/discounted products may not be eligible for return due to hygiene and safety reasons.

• To initiate a return, please contact us at care@skylinetrend.com with your order details.

2. Refunds

• Once we receive and inspect your returned product, we will notify you regarding the approval or rejection of your refund.

• If approved, your refund will be processed within 7–10 working days:

  • Prepaid Orders: Refunded to your original payment method.

  • Cash on Delivery Orders: Refunded via bank transfer, UPI, or store credit.

• Shipping charges (if any) are non-refundable.

3. Exchanges

• We allow size exchanges (for fashion/clothing items) within 7 days of delivery, subject to stock availability.

• If the desired size is unavailable, a refund or store credit will be issued.

4. Non-Returnable Items

• Certain categories of products are non-returnable, including:

  • Innerwear & lingerie

  • Cosmetics & personal care items

  • Customized or personalized products

  • Items purchased on clearance or final sale

5. Damaged / Defective Products

• If you receive a defective, damaged, or wrong item, please notify us within 48 hours of delivery with photos of the product/package.

• We will arrange a replacement or full refund at no extra cost.

6. Cancellation Policy

• Orders can be cancelled within 12 hours of placing the order, provided they have not yet been shipped.

• Once shipped, cancellations are not possible.